A Bartender’s responsibility is to prepare and serve drinks to customers. The crew member in this role must be able to mix and match ingredients to create classic and innovative drinks in accordance with customers’ needs and expectations in addition to promoting new and existing beverage products and upselling those products to the guest. The purpose of this position is to interact with the guests and ensure they have a great experience at the bar or pool. Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly, safe and efficient manner.
Essential Skills, Knowledge and Experience:
Certification/diploma or proof of general bartending and product knowledge training is required.
At least two years of related experience in a busy hospitality environment.
Previous POS experience is required with the ability to process information/merchandise through the POS register system.
Possession of a Food Handlers Certificate would be preferred.
Must be well groomed and possess good verbal communication skills.
Must be able to work well as part of a team.
Must be outgoing, proactive, and attentive in serving customers.
To solve practical problems and to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to work in a fast-paced high traffic environment without losing composure.
Demonstrates excellent organizational, time management and multi-tasking skills.
As this position caters primarily toward the tourist market and offers extensive exposure to visitor inquiries; knowledge of the Cayman Islands’ culture, customs and visitor information is highly desirable.
Greet customers when they arrive at the bar and ask if they need assistance.
Prepare alcoholic or non-alcoholic beverages.
Ability to maintain a current and working knowledge of spirits, beer and wines.
Ability to pour liquor to specified amounts.
Slicing and pitting fruit for garnishing drinks.
Arranging bottles and glasses to maintain an attractive display.
Assist servers by providing beverages for guest orders.
Assess customers’ needs and preferences and make recommendations.
Ability to sell or influence others through up selling and suggestive selling.
Provide food and beverage recommendations and suggestions to guests.
Keep the bar counter and work area neat and clean at all times.
Provide guidance to guests on activities, dining options and attraction/ tourism information.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking or ordering taxis or other transportation for intoxicated patrons while employing a firm but compassionate response.
Ability to accurately judge whether a person is under age and if so, ask for proper proof of identification before serving alcohol to the guest.
Demonstrate a thorough knowledge of food and beverage products, menus and promotions.
Assist the Restaurant Manager and Chef in planning the Bar Menu including specials, promotional cocktails and beverages to compliment the restaurant menu and catering/event menu.
Assist the Restaurant Manager by meeting with vendors to review new beverage products on the market.
Monitor competitors bar menu offerings and pricing structure.
Clean up after customers and clean work area.
Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
Collect payment for drinks served and balance all receipts.
Prepare inventory and assist the Restaurant Manager by completing purchase requisitions as needed to replenish supplies.
Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
Comply with all food and beverage regulations.
Perform other duties as and when assigned by the Restaurant Manager.
Stay guest focused and nurture an excellent guest experience.
Good stamina and ability to stand for long hours while serving customers.
Comes to work with a positive attitude and outlook on the day.
Must be able to lift and move up to 25 pounds and occasionally lift and or move up to 50 pounds.
Development and Leadership of Others:
This position does not have any subordinates reporting directly to it. The Bartender will report to the Restaurant Manager.
Interpersonal and Communication Skills:
Ability to communicate well with associates and guests in the English language.
Ability to read, count and write to accurately complete all documentation.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Responsibility for Financial/Material Resources:
This position has some financial responsibility in the form of cash and credit/debit card receipts. Additionally, this role will be responsible for the float given daily for the cash register. This cash will be kept in a locker and will be checked at the end of each shift by the Manager on Duty or Manager on Duty for accuracy.
Activities and decisions performed under this job description have limited impact on the organization on the whole, public image, employee moral or impact to the community. Work is closely controlled through a structed work flow and SOP, with supervision from others and continuous cross checks from the Manager on Duty.
Work requires very limited reasoning and planning in tasks that are straightforward, repetitive and clear cut with minimal need for creativity or interpretation of data.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate. Occasionally the noise level may increase such as when there are large numbers of guests in the Restaurant.
Work is generally performed in an indoor store setting, but occasionally will be required to work outside in extreme heat or rain during events (day or night) or other work-related duties if requested.
The employee must regularly lift and move up to 25 pounds and occasionally lift and or move up to 50 pounds. Must be able to stand and sit for extended periods of time, use hands and fingers, reach with hands and arms; talk and hear.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Ability to operate and use all equipment necessary to run the store.
Ability to climb ladders.
Ability to move or handle merchandise throughout the store.
Ability to tell customers about specials.
Great listening and speaking skills for creating a great dining experience for customers.
Customer service skills.
The ability to stand for long hours while serving customers.
A good bartender will possess a positive attitude and will have a willingness to give their best and constantly learn new skills.
Maintain respect for co-workers, guests and the venue at all times.
Cayman Turtle Conservation and Education Centre affords an excellent opportunity for people to gain experience in our exciting tourism industry. This facility offers a chance for the right individual to work in one of Cayman’s leading attraction. We are offering a competitive compensation and benefits package inclusive of 10 days’ vacation. Remuneration will be commensurate with qualifications and experience and starting salary will be in the range of Grade 2: KY $11.20 - 12.67 per hour.
Preference will be given to Caymanians, Status Holders or Legal Residents. Shortlisted applicants will be contacted after the closing date.
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Cayman Turtle Conservation and Education Centre Ltd.
Cayman Turtle Conservation and Education Centre Ltd. (the “Company”) is an Equal Opportunity Employer. We offer employment opportunities to all persons without regard to race, color, creed, sex, nationality, sexual orientation, age, disability, religion, marital or any other status protected by applicable local laws.