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COVID-19 Update
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What To Know Before You Go

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What To Know Before You Go
23Dec 2021

Because the safety of our guests and crew members is always a top priority, we currently have several measures in place to protect against COVID-19. Enhanced safety protocols include all of our crew members wearing face masks (indoors and out) for protection and we recommend observing social distancing, particularly in indoor areas. All guests are asked to continue frequently making use of the many hand sanitizing and handwashing stations we have installed throughout the Centre. 

Here are a few things to know before you visit us:
  • Masks: Must be worn in all indoor and enclosed areas. Crew Members are required to wear face masks at all times, indoors and out.
  • Physical Touch: During this time, we ask that you refrain from shaking hands, hugging, or practicing other greeting gestures usually considered "normal".
  • Operational Changes: Some of our attractions and events have altered times and conditional arrangements. We apologise for any inconvenience this may cause.
  • Hand Washing & Sanitising: We have enhanced cleaning protocols throughout the Centre, including the use of electrostatic sanitisation and an increased number of hand sanitising stations. You will find sanitiser and hand washing stations in key areas throughout the Centre.
  • Social Distancing: Is recommended and a great health measure for all. Please practice the legal requirements for social distancing between yourself and anyone not from your immediate household.
  • Temperature Scans: All Crew Members are screened at the start of their work shift, to ensure their safety and yours.
  • Lateral Flow Testing: All of our crew members are tested twice per week and before key events.
  • Preferred Payments: During this time, our preferred payment method is credit or debit cards. Cash is still accepted. Tickets can also be booked online in advance.
  • COVID-19 Refund Policy: If you are experiencing symptoms, are under mandatory isolation, suspected of having COVID-19, or have tested positive, we would be happy to refund any tickets purchased in advance of your visit to the Centre. Refunds will be issued within 72 hours of us approving your request. To apply for a refund, please contact info@turtle.ky with your booking information and details of your refund request.