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Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to Cayman Turtle Centre (1983) Ltd. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our services/products to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, the laws of the Cayman Islands. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the Company only use any information collected from individual customers (“Client Records”) on a need to know basis. We constantly review our systems and data to ensure the best possible service to our customers.

Confidentiality

We operate under the laws of the Cayman Islands and as such, any information concerning the Client and their respective Client Records may be passed to third parties only to the extent permitted or required by or under those laws. However, Client Records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s)/tour operations partners/credit card payment processors/banks and if legally required to do so to the appropriate authorities. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate electronic information, written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.  We offer free subscriptions to our newsletter and Clients who wish to receive those emails can use the online facilities on our website www.turtle.ky to subscribe.

Disclaimer

Exclusions and Limitations

The information on this website is provided on an "as is" basis. Although this Company makes best efforts to keep the website information accurate and up to date, inaccuracies or omissions may be discovered in such information from time to time and this Company invites Clients to inform it of any such errors at the earliest opportunity.  To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the fullest extent permitted by law. None of your statutory rights as a consumer are affected.

Limitations of Liability

Total Liability: Except As Set Forth In The End User Admission Terms & Conditions (“euatc”) And Except In The Case Of Fraud, Each Party's Liability For A Breach Of This Agreement Under This Agreement Will Be Limited To The Payments Received Or Due From Client Under This Agreement.

Exclusion Of Damages: Except As Set Forth In The Euatc And Except In The Case Of Fraud, Neither Party Will Be Liable To The Other For Any Special, Incidental Or Consequential Damages, Whether Based On Breach Of Contract, Tort (Including Negligence), Product Liability, Or Otherwise, And Whether Or Not Such Party Has Been Advised Of The Possibility Of Such Damage.

Payment

MasterCard and VISA Credit/Debit Cards are all acceptable methods of payment. Our payment terms are payment in full upon ordering. All goods remain the property of the Company until paid for in full. We encrypt certain sensitive information (such as credit card information) using Secure Sockets Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted.

Cancellation Policy

For standard daytime tours/admissions, notice of cancellation required no later than (i) the date indicated on the order for the tour/admission, or (ii) where no date is indicated on the order for the tour/admission, a minimum of 24 hours written notice of cancellation required.  For evening/night/special event tours/admissions, a minimum of 24 hours written notice of cancellation required.  Written notification may be provided in person or by email to info@turtle.ky, and will be effective and accepted upon our confirmation in writing (which may be delivered by email). You acknowledge and agree that we reserve the right to levy a $20 charge to cover our costs.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any services agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where the delivery or undertaking of a service is deemed to have commenced and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services, shall be refunded.

Availability

Unless otherwise stated, the services featured on this website are only available from or within Grand Cayman, Cayman Islands, or in relation to postings from Grand Cayman, Cayman Islands. All transactions offered on this website are deemed to take place solely within Grand Cayman, Cayman Islands.  You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this website. Redistribution or republication of any part of this website or its content is prohibited, including such by framing or other similar process or action, or by any other means whatsoever, without the express written consent of the Company. The Company does not warrant that the service from this website will be uninterrupted, timely or error free, although it is provided to the best of the Company’s ability. By using this service you agree to indemnify the Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only internally by the Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive websites this Company’s website, its ISP or hosting provider may use electronic packets of data used to identify the user or track their access to the server  (“cookies”) to enable us to retrieve user details for each visit. Cookies may be used in some areas of our website to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.  You acknowledge and agree to the use of cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. Requests for such consent must be submitted by email to info@turtle.ky.  If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by creating a link thereto.

Links from this website We do not monitor or review the content of third party websites which are linked to or from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and the Company should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of such third party websites. We encourage our users to be mindful of this when they leave our website and to read the privacy statements of such third party websites. You should evaluate the security and trustworthiness of any other website connected to our website or accessed through our website before disclosing any personal information through such third party websites. The Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text and other materials relating to the Company’s services and products and the full content of this website.

This Company’s logo is a registered trademark and is the intellectual property of the Company. The brand names and specific services of the Company featured on this website are intellectual property of the Company for which all rights are reserved in all respects.

Communication

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

The Company is incorporated with limited liability under the laws of the Cayman Islands as Cayman Turtle Centre (1983) Ltd. with its registered office at 786 North West Point Road, West Bay, Grand Cayman, Cayman Islands,  The Company’s postal address is P.O. Box 812, West Bay, Grand Cayman  KY1-1303, Cayman Islands.

Force Majeure

Neither Party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such Party including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, lightning strike, storm, or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of the Cayman Islands govern these terms and conditions. By accessing this website and/or using our services and/or buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Cayman Islands courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and you acknowledge that your continued use of the website will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our website. If there are any changes in how we use our website customers’ and users’ Personally Identifiable Information, notification by e-mail or postal mail, where applicable, will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking, product purchase or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein.   

EUATC AGREEMENT - END USER ADMISSION TERMS & CONDITIONS

The Company’s standard terms and conditions of entry apply to all admissions to the Company’s premises however purchased or procured.  In these Terms & Conditions the terminology “End User,” “visitor” and “guest” are used interchangeably and shall be interpreted to mean “Client”.

Please note that for operational, technical, maintenance, construction, safety, health, animal welfare or any other reason any advertised exhibit, attraction or any of the facilities on site may be closed, removed, altered or otherwise unavailable at any time. The Company reserves the right to alter or cancel any tour, show time, park opening, park closing, or other event without notice.
Requests for refunds for exceptional circumstances will be considered if submitted in writing on an individual basis and only if authorised by the Chief Sales Officer or the Managing Director of the Company.  There are no refunds for rain, lightning or thunder.

Admission prices may vary depending on various factors, including but not limited to the channel through which admission is purchased or procured, age, country of residence, day or time of purchase or entry, limitation of access to certain features and sections.  Upgrades, special event, seasonal, annual and/or family passes may be available at prices determined by Company.

Each End User entering the Company’s premises must wear a wristband sold by the Company to the End User or to a Vendor (“Wristband”).  Vendor shall so affix each Wristband for admission, securely on the End User’s wrist in such a way that it is safe and comfortable for the End User but cannot be removed from the End User’s wrist without cutting it off thereby rendering the Wristband unusable by any other person.
Wristbands are non-refundable and non-transferable and accordingly may not be sold by the End User or passed on by the End User to any third party.

Each End User by accepting and wearing the Wristband and entering the Company’s premises warrants that they are in sufficiently good state of health and ability to be able to safely participate in using the Company’s facilities that they visit, and that they have no open wounds or communicable disease that could be transmitted to any other person using the Company’s premises.

The Company’s premises are normally open 8:00 AM to 5:00 PM Monday to Saturday; Sunday opening hours may vary by season.  Typically the following features close earlier in the day, as follows:  Turtle (snorkelling) Lagoon closes at 2:30 PM; Breakers (fresh water) Lagoon, Turtle Twister Water Slide, Aviary, and Schooner’s Bar & Grill close at 4:00 PM; Budgie’s Snack Shack opening/closing times vary.  The Company’s premises are closed on Christmas Day and Good Friday unless specifically notified otherwise.  During open periods the management of the Company will attempt to ensure that as many features, exhibits and attractions as possible are open for use by visitors. However the Company reserves the right to alter or change the programme of features, exhibits and attractions if at any time it is deemed necessary to do so. Age, height, adult accompaniment and other restrictions may apply to particular features, exhibits or attractions.  Certain features, exhibits and attractions may be closed for periods of time during the day in the event of lightning or thunder in the area, or in other circumstances related to preservation of health, safety and welfare of visitors and/or animals.

Wristbands are valid for one single use, on the day of issue from the Vendor.  No refund will be given in respect of unused Wristbands.   You acknowledge and accept that should an End User wish to leave and then re-enter Cayman Turtle Centre on the day of their visit, the Wristband must remain affixed to the End User’s wrist.

Any additional visitors wishing to enter with the holder of a Wristband issued by Vendor, will be required to pay the Company the standard attraction admission rate.  Admission rates are published on the Company’s website www.turtle.ky.   The Company reserves the right to alter admission prices and opening times without notice.

Visitors should be aware that there may be student groups, interns, construction or landscape contractors, researchers, photography concessionaires, local artisans, other visitors and tour groups, or other persons in the attraction during a visit.

Visitors must abide by all posted signs and all instructions issued by the Company’s staff or security guards.  Visitors found encroaching on areas marked “Employees Only or “Staff Only” may be immediately ejected from the Company’s premises without a refund, and may be reported to the authorities for trespassing.

Some features, exhibits and attractions are not included in the “Turtles Only” (Turtle Exploration Tour) Wristband admissions.  Examples of features, exhibits and attractions that are not included in “Turtles-Only” admission are:

  • Cayman Street and Nature Trail
  • Turtle Lagoon (salt-water snorkelling)
  • Predator Reef, bridge, and underground viewing area
  • Breakers Lagoon (fresh-water swimming), Turtle Twister Water Slide, and Budgie’s Snack Shack
  • Aviary, terrestrial animals exhibits, and Shoreline Nursery exhibit

End Users wishing to upgrade their Wristbands to “Full-Park-Access” may do so by directly paying the Company the applicable upgrade fee at its ticket counter on site.  The Company accepts payment on site in US Dollars bank notes (cash), CI Dollars bank notes (cash), VISA, MasterCard, or American Express credit cards.
For safety reasons, pregnant women, guests with certain pre-existing health issues, guests with casts, footwear, eyewear or any hard or sharp objects are not permitted on any water slides. Please ask staff prior to participating if unsure.  Additionally some features have an age or height restriction, adult accompaniment restriction, or health and safety restriction. We recommend that appropriate footwear be worn within the park, and that you wear appropriate sun protection.

We ask that swimmers shower before entering the water.  Children should be toileted prior to entering the pool and regularly whilst swimming.  Children under the age of 3 must wear swimming diapers or tight bathers that will contain any faecal accidents; board shorts or loose clothing are not permitted.  People who have had diarrhoea within the last 48 hours must not enter the water.  Lifeguards and/or staff cannot be expected to supervise children. Parents and/or guardians must actively supervise their children at all times.  Children under the age of 10 must be under the supervision of a person aged 16 years or older at all times without exception.
There are inherent risks in the participation in or on an exhibit, waterslide, device, attraction or the interaction with animals. By participating, the End User (and the Vendor’s staff) accepts the inherent risks of which a prudent person is or should be aware. The End User (and the Vendor’s staff) should consider this participation an exercise in good judgement and act in a responsible manner while using the facility.  Adults and/or carers are responsible for persons under their supervision.

End Users (and the Vendor’s staff) must not participate in or on any exhibit, waterslide, device, or attraction, when under the influence of alcohol or drugs.  End Users (and the Vendor’s staff) must act with good judgement and consideration, both for themselves and others, and refrain from behaviour which could affect their own safety, the safety of others, the safety of the exhibit, waterslide, device, attraction, or the safety of the animals.
End Users (and the Vendor’s staff) must obey all written and verbal instructions and warnings given by the Company and its staff, including the Lifeguards or operators of any exhibit, waterslide, device, attraction or animal handlers, without objection.  End Users (and the Vendor’s staff) must use, as instructed, all safety equipment provided when participating in, visiting, interacting with or using an attraction. If End Users (and the Vendor’s staff) supply their own safety equipment they do so at their own risk and accept full responsibility for any failure or non-performance of such equipment.

The Company takes all reasonable steps to provide End Users (and the Vendor’s staff) with a safe and enjoyable park. However the End Users’ (and the Vendor’s staff’s) visit to the Company’s premises and interactions with its animals, exhibits, facilities and attractions is at their own risk; the Company will not be liable for any person in respect of loss of life or personal injury to, any person, whether that loss, damage or personal injury is caused by any person’s negligence (including the negligence of the Company, its employees, its representatives or its agents) or otherwise.

Visitors are reminded that for operational, technical, safety or any other reason any advertised exhibit, attraction or any of the facilities on site may be closed, removed, altered or otherwise unavailable at any time. The Company reserves the right to alter or cancel any show time or other event without notice.

In the event that any visitor is injured or loses any property while on the Company’s premises, the visitor must immediately report the incident to Vendor’s guide and to the Company’s lifeguard or ticket counter staff, provide details for an Incident Report, provide their address and contact details, and sign the Incident Report.  Parents or the accompanying adult is to sign on behalf of minors.  The Company’s staff are empowered to call emergency services to attend to any such incident where, in the Company’s staff discretion, it is necessary to do so.  In the event a visitor is taken to the hospital for treatment, whether by ambulance or by the Company’s staff, the visitor will be required to settle their payment arrangements directly with the hospital.

Vehicles are parked at the End Users’ (and the Vendor’s staff’s) own risk. The Company will not be responsible for loss of, or damage to any vehicle, accessory or contents in, or on any vehicle.  The Company will not be responsible for the loss of, or damage to any article of clothing or personal property while on the Company’s premises.

For visitors upgrading to “Full-Park-Access” admission, day-use lockers are available at the changing rooms near each of the two main Lagoons.  Locker padlocks are available for rental at the ticket counter.  The rental includes an amount of deposit that is refundable only if and when the visitor returns the padlock to the ticket counter.  If any items are left overnight in a locker, the Company reserves the right to break and remove any padlock, remove and dispose of any items left overnight in the locker.

End Users may not bring any animals, frisbees, balls, inflatables (or other devices that may jeopardise the safety of others or impede the view of staff), scooters (except motorized wheelchairs for persons with disabilities),

skateboards, bicycles, roller blades (or other equipment that may interfere with pedestrian traffic), weapons, glassware or sharp objects, food or drinks, alcohol or drugs into the premises, except necessary prescription drugs issued to the individual End User.  Smoking is prohibited, except strictly within the clearly designated smoking area.  No food or beverages may be consumed within the smoking area.

The Company reserves the right to refuse entry or remove guests from the premises for vandalism, stealing, offensive behaviour, queue line jumping, failure to properly supervise persons under their care, failure to follow safety instructions, failure to stay within areas permitted by their category of admission, or failure to comply with these Terms and Conditions.

The Company strives to keep its premises family-friendly, enjoyable and safe for visitors and its animals.  The Company reserves the right to refuse admission, or to remove from its premises any visitor who does not comply with instructions issued by signage, Company staff, security guards, or Vendor’s guides, or whose standard of dress is deemed indecent by the Company’s staff, or whose behaviour is deemed inappropriate by the Company’s staff, or who is found to be in possession of prohibited items. No refund will be given in such instances.

An End User’s image may be taken at any time for security or marketing purposes.
The Company reserves the right to alter these Terms and Conditions at any time it deems necessary, without prior notice.