Careers

Job title: Inventory Control Supervisor (ICS)

Status: Exempt

Department: Retail

Reports to: Retail Manager

Grade: “N”

Salary Range: CI $43,452.00 to CI$ 49,188.00 per annum

1. JOB PURPOSE

The Inventory Control Supervisor (ICS) is responsible for overseeing and maintaining accurate inventory control operations for the Splash Gift Shop, Coco-Cool Hut and Sparky’s Hut. This role ensures the integrity of inventory records through effective coordination of receiving, issuing, transfers, cycle counts, and system transactions in accordance with Cayman Turtle Centre policies. The position supports daily retail operations by supervising inventory staff, monitoring stock levels, preparing reports, and assisting with physical inventories, while upholding high standards of professionalism, accuracy, safety, and customer service for both internal and external stakeholders.

2. GENERAL PURPOSE

The Inventory Control Supervisor (ICS) is responsible for receiving, issuing, transferring, and tracking merchandise within Inventory Control to ensure accurate inventory records and efficient retail operations. The role performs system transactions to maintain inventory and sales order accuracy, prepares merchandise for shipment in accordance with Cayman Turtle Centre policies, and conducts cycle counts and physical inventories. The position works independently while supporting and coordinating with team members, maintains high standards of professionalism and customer service, and carries out additional duties as required to support departmental and organizational needs.

3. POSITION RESPONSIBILITIES

• Accurately enter and maintain inventory data, including quantities issued to store clerks, inventory adjustments, and cycle count corrections, ensuring a high level of detail and accuracy.
• Receive, inspect, and record purchased merchandise into the inventory management system in accordance with Cayman Turtle Centre policies.
• Supervise inventory control staff, including coordinating schedules, assigning duties, and monitoring performance to ensure operational efficiency.
• Lead and support departmental initiatives, merchandising projects, and special assignments as required.
• Investigate and resolve inventory discrepancies by coordinating with vendors, inspection personnel, and internal departments.
• Monitor inventory levels and notify management of stock requirements to support timely purchasing decisions.
• Prepare and submit monthly inventory reports, including cycle count results and pick-list accuracy summaries.
• Plan, prepare for, and actively participate in the annual physical inventory process.
• Utilize calculators, computers, and spreadsheet software to support inventory tracking and reporting functions.
• Communicate effectively with management, team members, and other departments, following instructions and providing accurate information.
• Organize and adjust work plans to meet operational demands and internal customer requirements.
• Work collaboratively within a team environment and interact professionally with staff at all organizational levels.
• Comply with all safety procedures, quality standards, and company policies at all times.
• Participate in required training programs, including PRIDE Training.
• Perform other duties as requested, directed, or assigned to support business operations.

5. BACKGROUND INFORMATION

The Cayman Islands boast a rich historical legacy as the former home to over 2 million sea turtles, including one of the world's largest breeding colonies of Green Sea Turtles. These majestic creatures are not only symbols of the Cayman Islands but are globally recognized as critical Keystone species, vital for maintaining healthy marine ecosystems and biodiversity. 

Throughout history, Green Sea turtles have held immense significance for the Cayman Islands, initially providing sustenance for early settlers and later becoming a cornerstone of commerce. Their importance is so deeply ingrained that they are celebrated as a 'national symbol,' prominently featured on the National flag, Coat of Arms, seal, and currency, reflecting their profound influence on the island's culture and heritage.

However, by the early 1900s, these gentle giants were relentlessly hunted, pushing them to the brink of extinction in the Cayman Islands. Today, Green Sea turtles face global risks from climate change, ocean pollution, loss of crucial beach habitats, and threats from overharvesting of eggs and non-selective fishing practices. 

In response to these challenges, the Cayman Turtle Conservation and Education Centre (CTC) was established, dedicated to safeguarding these invaluable species for future generations. 

CTC's Core Initiatives include: 

• Conservation Efforts: Actively releasing sea turtles into the ocean, ensuring their well-being, and sustainable husbandry practices that honor Caymanian cultural heritage. 
• Education and Advocacy: Commitment to raising awareness and fostering conservation literacy through programs such as Camp Shellby and conservation education tours. 

1. Service Lines and Offerings at CTC: Tours: Turtle Safari, Turtle Adventure Tour (Full Access)
2. On-Site Offerings: Splash Gift Store, Schooner’s Bar & Grill, Silver Thatch Café, Sweetwood Caboose & Pool Bar.
3. Conservation Initiatives: Public Turtle Releases (e.g., World Sea Turtle Day, Pirates Week), Private Turtle Releases for individuals or corporate groups.
4. Education Programs: Camp Shellby: The Cayman Turtle Centre serves as a beacon of hope and dedication to the preservation of Green Sea turtles, embodying a harmonious blend of conservation, education, and cultural heritage at the heart of the Cayman Islands.

6. KNOWLEDGE, EXPERIENCE AND SKILLS

Essential skills, experience, knowledge and qualifications:

• High School Diploma or equivalent, with coursework in business, accounting, or computer studies preferred.
• Minimum of one (1) year of experience in inventory control, stock management, or a related retail or warehouse environment.
• Strong computer literacy, including experience with inventory management systems and basic spreadsheet applications.
• High level of accuracy and attention to detail when recording, reviewing, and reconciling inventory data.
• Demonstrated ability to analyze inventory information, identify discrepancies, and implement corrective actions.
• Experience supervising or coordinating staff, including assigning tasks, monitoring workflow, and supporting team performance.
• Ability to handle confidential information and records with discretion and professionalism.
• Strong organizational and time-management skills, with the ability to prioritize and reorganize work plans to meet operational demands.
• Effective verbal and written communication skills in English, with the ability to follow instructions and communicate clearly at all organizational levels.
• Proven ability to work independently while contributing positively within a team environment.
• Physical ability to stand, walk, and lift up to 25–30 pounds for extended periods, as required by operational needs.
• Valid Group 2 Driver’s License.
• Knowledge of Cayman Turtle Centre systems and operations is an advantage

Interpersonal and Communication Competencies:

• Demonstrates clear, professional, and respectful communication in both spoken and written English.
• Effectively conveys instructions, expectations, and feedback to inventory staff and retail team members.
• Actively listens to others and responds appropriately to questions, concerns, and operational needs.
• Builds positive working relationships with supervisors, peers, vendors, and internal customers.
• Maintains a calm, courteous, and professional demeanor when handling discrepancies, complaints, or time-sensitive issues.
• Works collaboratively within a team environment and supports cross-departmental cooperation.
• Exercises discretion and professionalism when handling sensitive or confidential information.
• Adapts communication style to suit different audiences, including management, frontline staff, and external partners.
• Demonstrates leadership through approachability, accountability, and role-model behavior in line with company values.

7. PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described below are representative of those an employee must meet to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to stand, walk, and sit for extended periods of time.
• Frequently required to use hands and fingers to handle, feel, and operate objects, tools, and controls.
• Required to reach with hands and arms, communicate verbally, and hear clearly.
• Occasionally required to move in and out of water unaided.
• Must be able to lift, carry, push, and/or pull items weighing up to 25–30 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Work is performed in both indoor and outdoor retail and storage environments.
• Noise levels in the work environment are generally moderate.
• Exposure to varying weather conditions may occur depending on operational needs.

9. IMPACT: 

The Inventory Control Supervisor plays a critical role in ensuring accurate inventory management and efficient retail operations. By maintaining inventory integrity, supervising inventory staff, and resolving discrepancies, this position directly supports revenue protection, cost control, and product availability across the Splash Gift Shop and Tiki Hut. Effective performance in this role enhances operational efficiency, supports informed purchasing decisions, improves customer satisfaction, and upholds compliance with Cayman Turtle Centre policies and standards.

10. COMPLEXITY: 

The Inventory Control Supervisor operates in a moderately complex environment requiring the coordination of multiple inventory processes, staff supervision, and adherence to established policies and procedures. The role involves managing competing priorities, resolving inventory discrepancies, and making informed decisions based on data analysis and operational needs. Tasks require a high level of accuracy, independent judgment, and problem-solving skills, while balancing routine responsibilities with unexpected issues such as stock variances, system discrepancies, or operational demands.

12. LANGUAGE SKILLS:

Regular communication to a high standard in both spoken and written English are required.

COMPENSATION AND BENEFITS:

This is a Full-time position. Days and hours of work are on a rotational schedule from Monday to Friday, 8:00 AM – 5:00 PM, or as per the required schedule according to the business needs (45 hours a week). 

Salary Grade/Range: Remuneration will be commensurate with qualifications and experience. The position is graded at Grade N, with the salary prorated according to Full-time hours in line with the Labour Act and company policy

General sign-off: 

The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.